Delivery Policy

Delivery Policy
(Last Update: 01/06/2026)

These Terms and Conditions (“Terms”) govern your access to and use of The Bakee Empire (the legal entity operating under the brand name Bakee) (“we”, “us”, or “our”), including our website, social media platforms, ordering channels, and all products and services offered by us. By accessing, browsing, or placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

DELIVERY
All deliveries are handled by our appointed delivery partners, and arrangements will be initiated once your order is confirmed. A confirmation will be sent via WhatsApp or SMS once the delivery has been scheduled. Customers will also receive real-time tracking details approximately 30 minutes before the selected delivery date and time.

If delivery is unsuccessful due to the recipient being unavailable or unresponsive during the scheduled delivery time, the order will be considered forfeited and no refund will be issued. Please ensure the recipient’s address and contact number are accurate, and that the recipient is reachable at the time of delivery to help ensure a smooth delivery process.

While we always aim to fulfil deliveries on time, we cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to transport disruptions, government actions, acts of God, or other unforeseen events. No refunds or compensation will be provided for such delays.

CIRCUMSTANCES BEYOND OUR CONTROL
1. Adverse Weather Conditions
In situations involving severe weather conditions such as heavy rain or flooding, delivery services may be delayed or disrupted. As these circumstances are beyond our control, we are not responsible for any resulting delays. In such cases, we are unable to provide refunds or arrange redelivery for affected orders.

2. Force Majeure
Bakee shall not be held liable for any delay or failure to fulfil its obligations where such delay or failure is caused by events beyond reasonable control. These include, but are not limited to: (i) natural disasters or Acts of God, (ii) war, riots, civil unrest, or acts of terrorism, (iii) government actions, restrictions, or regulatory changes, (iv) fire, explosion, flood, fog, or other adverse weather conditions, (v) power outages or failures in telecommunications, (vi) breakdown of machinery, systems, or transport vehicles, (vii) supplier or delivery partner failures, (viii) strikes, lockouts, theft, vandalism, or other industrial disputes, and (ix) any other unforeseen circumstances beyond the company’s reasonable control.

CONTACT US
If you have any questions regarding these Terms, please contact us at:

Company Name: The Bakee Empire
Company Registration: 202503243941 (CT0154423-V)
Business Address: Lobby A, Sri Cempaka Apartment, Jalan Sepakat Indah 2/1, Taman Sepakat Indah 2, 43000 Kajang, Selangor.
Phone: 0199997095
Email: hello@bakee.my