FAQ

About Brownies

Our brownies are made with fresh ingredients, so we strongly recommend enjoying them on the same day of purchase. If there are any leftovers, please keep them fully sealed in an airtight container.

If store at room temperature, our brownies can last up to 14 days.
If refrigerated our brownies can last up to 1 month.

Keep your brownies sealed in an airtight container. If refrigerated, let them sit at room temperature for a few minutes before serving for the best texture.

Our brownies come in 3 different sizes, so you can choose the size that best suits your needs.
L: 8×8″ @ 36 pieces – (perfect for celebration)
M: 6×6″ @ 25 pieces – (best for sharing)
S: 4×4″ @ 9 pieces – (great for self treat)

Yes, you can. Simply contact us and share a sample photo of your preferred design. We will provide a quotation before proceeding with your order.

Our brownies generally contain butter, eggs, and milk. Therefore, they may not be suitable for vegetarians.

Pick Up & Delivery

Yes, you may opt for self pickup from our outlet in Kajang. Simply choose the “Pickup” option during checkout. Bakee Outlet

We deliver across the Klang Valley, including Putrajaya.

Yes, you can. Simply fill in the recipient’s details during checkout. You may also leave a remark for us if needed.

Delivery charges depend on the location of the delivery address. You can check the applicable delivery fee for your order during checkout. We use Lalamove as our delivery partner and recommend choosing car as the delivery mode during checkout.

There is no minimum order requirement for both pickup and delivery orders.

Our store generally operates daily from 9:00 AM to 10:00 PM. You may check our availability during checkout.

Yes, you can schedule your order in advance. You may check our available dates and time slots during checkout.

Order

Yes, you can add a simple message of up to 35 characters on the brownies by selecting our add-on option during checkout.

Yes, you can request a birthday card and candle by selecting our add-on options during checkout.

Payment / Cancellation / Refund

We accept debit and credit cards (Visa & Mastercard), FPX, and selected e-wallets such as Touch ’n Go eWallet, GrabPay, MAE, Boost, ShopeePay, and more.

Once your order has started processing, cancellation will no longer be available. If your order has not yet been processed, we may approve your cancellation request and issue a full refund.

Changes cannot be made once your order has started processing.

Refunds are not available once your order has started processing.

We carefully package all products, but damage may occasionally occur during delivery. If your order arrives in unacceptable condition, please whatsapp us immediately at 019-9997095 with supporting photos. Claims must be submitted within 4 hours of receipt. Approved cases may qualify for a replacement or refund.

Customer Service

You may contact us through either of the channels below:
Whatsapp: 019-9997095
Email: hello@bakee.my

Policy

You may read all our relevant policies listed below.
Terms and Conditions
Refund Policy
Delivery Policy
Privacy Policy

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